Location: Remote
Languages Required: Ukrainian (C1) and German (C1)
DELOCS is seeking a dedicated and multilingual Customer Support Representative to join our team. If you’re passionate about providing exceptional, culturally sensitive support and thrive in an international environment, this role is for you!
Job Responsibilities
As a Customer Support Representative, your role will include:
- Assisting customers with inquiries via email, chat, or other channels, ensuring prompt and accurate responses.
- Delivering personalized, culturally aligned customer support to enhance satisfaction and loyalty.
- Utilizing and improving customer support scripts to ensure consistent and empathetic communication.
- Collaborating with team members to resolve complex issues and ensure seamless customer experiences.
- Tracking and reporting on customer interactions to identify trends and opportunities for service improvement.
- Maintaining a deep understanding of our clients’ services and products to provide accurate information and solutions.
- Adapting communication styles to suit diverse international customers and business partners.
What We’re Looking For
- Proficiency in Ukrainian and German at C1 level (written and spoken).
- Strong communication skills with an empathetic and customer-focused mindset.
- Ability to handle multiple tasks in a fast-paced, remote working environment.
- Experience in customer support or a related role is a plus.
- A proactive attitude with a commitment to delivering outstanding service.
What We Offer
- A flexible, remote work environment.
- Opportunities to grow and develop within an international team.
- A chance to make a real impact by delivering exceptional service to global clients.
- Competitive compensation aligned with your skills and experience.
Ready to Join Us?
Send your CV and a brief cover letter to us. Let’s build exceptional customer experiences together!
